Metropolitan State students often rely on Gateway Student Services to help them navigate important processes of the university. The center offers assistance in student registration, transcripts, financial aid and even bus passes.
“We can answer the question or quickly connect the student with someone who can,” says Roberta “Bobbie” Anderson, Gateway Student Center director. Anderson is enthusiastic about her work and under her leadership the center has become the one-stop shop it is today. “Five years ago, Gateway was an answering service directing callers to other departments.”
Since then, Gateway has expanded to encompass financial and registration services for students, which is more efficient than directing students to other departments. Gateway has also found new ways to connect with students in addition to phone and email. Students can now use an online chat system to receive assistance and students requiring in-person support can visit Gateway at all Metropolitan State locations.
Anderson has more plans for improving Gateway, including transitioning to an online scholarship application process by next year. She’s also been collaborating on a new program called Tuition Match Minnesota, which will provide financial assistance for low income students.
Helping students is Anderson’s main motivation and her favorite part of the job. “I’ve been able to change students’ lives and that is the most rewarding.”